Company Profile
A lean, high-growth startup driven by dentists and powered by a dynamic team of marketers and sales professionals. The company focuses on a specific demographic, delivering a superior customer experience while ambitiously pursuing monthly targets. Their unique approach combines doctor-led treatments with consumer-focused marketing, bridging clinical expertise with patient needs for optimal results.
The Challenge
In one of Europe’s largest markets, a high-growth startup wanted to enter the market with a clear vision: revolutionize clear aligner treatment with a doctor-led approach and superior customer experience. Backed by a team of talented marketers and salespeople, this lean organization was determined to hit ambitious monthly targets while building a loyal base of general practitioners and dentists.
But this wasn’t just about scaling quickly—it was about scaling smartly. The company needed a partner who could meet its aggressive growth forecasts while ensuring high standards in both product quality and clinical excellence. Eon Dental was the partner they sought. But their relationship would be far from transactional—it would be a true partnership built on trust, collaboration, and long-term goals.
The Objective
The client's overarching objective was to deliver a unique, seamless experience for both doctors and patients. They sought more than just a traditional supplier. They needed a trusted partner advisor to help guide them through the complexities of expansion, aligning on targets, forecasting, and maintaining high standards every step of the way.
To achieve this, they identified two primary goals:
- Maintain and improve existing product quality: The client demanded a seamless product that consistently delivered high performance, essential for retaining both doctor and patient satisfaction.
- Accommodate aggressive growth forecasts: With a clear focus on scaling, the client needed a partner who could support rapid expansion without compromising on quality of patient care.
The Approach
Eon Dental’s approach to this partnership was based on agility and deep business intelligence. Understanding that growth isn’t just about volume but sustainable, predictable scaling, we worked closely with the client to build predictive models that would optimize everything from supply chain management to treatment planning.
Our dedicated account teams worked seamlessly with the client, continuously adapting to evolving needs. Whether it was a new product request, clinical calibration, or ensuring the team was aligned with business goals, we stayed ahead of the curve to ensure smooth operations even at scale.
With our in-depth analysis of supply chains and service level agreements, we ensured that every stage of the manufacturing and delivery process remained efficient and effective. But we didn’t stop there. Providing strategic consultancy to leadership teams was crucial in making informed decisions that would guide the company’s growth while maintaining its exceptional clinical standards.
Activities & Services
Eon Dental supported this client across a wide range of services that empowered their scaling efforts:
- Manufacturing
- Treatment planning
- Full tech-stack
- Business intelligence
- Marketing support
- API integrations
Our comprehensive service package was designed to enhance the client’s business at every stage. Predictive models helped improve supply chain efficiency, while dedicated account management ensured that progress was always on track. Weekly check-ins, strategic guidance, and CEO sessions for high-level discussions kept the company aligned with its goals and maintained momentum. Integration services, including API and CRM integration, streamlined operations and enhanced communication throughout the entire process.
The Outcome
The results speak for themselves:
- 894% increase in cases year-over-year (2023 vs. 2024).
- 795% increase in the number of aligners sold (2023 vs. 2024).
- 145% increase in the number of active doctors (2023 vs. 2024).
- 256% growth in average utilization rates (2023 vs. 2024).
- A stellar 4.7 out of 5 patient review score.
- Fulfillment rates exceeding 98% in Q4 2024.
In just one year, this client achieved exponential growth, all while maintaining clinical excellence, product quality, and a superior doctor-patient experience. What started as a partnership based on trust and ambition transformed into a thriving, market-leading brand in the European dental industry.
Eon Dental helped turn their vision into reality. And together, we set a new standard for excellence in the clear aligner space.
Testimonial
”Eon Dental has been an integral part of our business for many years and has played a key role in our tenfold growth over the last two years. Their consistent, high-quality service throughout every clinical and manufacturing stage ensures our products always meet the highest standards.
The clinical support we receive is exceptional. Their team's expertise and commitment to improving patient outcomes have been invaluable in enhancing our own clinical services, ensuring we adhere to best practices and deliver the best possible care. Moreover, their doctor portal is intuitive and has significantly improved communication between the Eon Dental staff and dentists for every patient case.
Eon Dental’s support in marketing and client engagement has been instrumental in helping us build strong relationships and expand our business.”
*Client name has been made anonymous for confidentiality purposes
